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Order Status
Has my order shipped?
| Click on "My Account" at the top of the homepage to check on the status of your order and to find tracking information. |
My order never arrived...or a product is missing from my order.
| Click on "My Account" at the top of the homepage to check on the status of your order. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please us at sales@teddybearfrenzy.com for assistance. |
When will my backorder arrive?
| Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. |
Teddy Bear Frenzy is committed to making sure your order is received quickly and accurately. Orders received before 1:00 PM/EST are normally shipped on the same day. All orders will be shipped through the United States Postal Service (USPS) or FedEx for specialized or over sized products. Please be sure the recipient can receive regular USPS deliveries at their address.Note: Add two business days for orders that include personalized items!
Regular Shipping Schedule
|
Day |
Before 1:00 PM/EST |
After 1:00 PM/EST |
|
Monday |
Same Day |
Next Day |
|
Tuesday |
Same Day |
Next Day |
|
Wednesday |
Same Day |
Next Day |
|
Thursday |
Same Day |
Next Day |
|
Friday |
Same Day |
Next Day |
|
Saturday |
All weekend orders ship the following Monday |
|
|
Sunday |
||
*Excludes Jumbo products which are shipped ground due to size restrictions. Shipping times may vary during holiday seasons. Teddy Bear Frenzy is not responsible for delays in shipment caused by elements beyond our control. Check and Money Order transactions will not be shipped until payment is received. Shipping schedule does not apply to holidays (please add one day).
Pricing and Billing
Do I have to pay sales tax?
| No. You will not be charged sales tax while shopping at Teddy Bear Frenzy. |
I've returned an item. When will the credit appear on my account?
| Credits usually take 7-10 business days from the time we receive your item(s). |
Your credit card will be charged when your order ships.
Returns Policy
Our products are covered by our 100% Satisfaction Guarantee. If you have received an incorrect or defective item, notify us within 15 days and we will gladly send a replacement immediately along with a return shipping label to return the incorrect or defective item. If you have changed your mind about an item and it is returned within 15 days, we will refund the purchase price. Shipping charges are not refundable. If you have not received an item, please contact us and we will assist you with the tracking . Once the order is marked by USPS as "delivered" , it is your responsibility and we will not be able to assist further in tracking or providing refunds .
Please note that all personalized items are non-refundable. If monogramming or name(s) are incorrect due to our error, we will correct the error and reship at our cost. Please check all names, birthdates and information carefully before submitting your order. If you have received an incorrectly monogrammed gift, please email us at sales@teddybearfrenzy.com. If it is our error, we will correct it and refund your shipping cost immediately. If the name or date has been incorrectly submitted by the customer, we are most happy to correct it, but shipping and correction costs will be charged additionally.
Returns Proceedure
If you decide, for any reason, you do not want your purchase, please follow these easy steps:
- Send an email to sales@teddybearfrenzy.com including your name, order number, and the date you purchased the product, and the reason for the return (i.e., didn't like or defective). We will respond with an RMA number and further instructions. Please note, we do not accept return requests by phone.
- If possible, package your return order in the original box it was shipped. Insurance and/or delivery confirmation is the customer's option.
- Please write your valid RMA number on the outside of the box in clear, legible writing.
- Ship the return, at your expense, to:
Teddy Bear Frenzy
9150 SW Alpine Terrace
Portland, OR 97225 - Please keep a record of your shipment until you have received a credit (or received a replacement).
Please remember: All orders received without a valid RMA will be returned, unopened, at the customer's expense.
More on our returns policy:
- You must contact Teddy Bear Frenzy via e-mail, within 15-days of your purchase date, to request a return.
- You are required to have a valid RMA from Teddy Bear Frenzy before returning your product.
- Your issued RMA number is good for 10-days. Your return must be post-marked no later than the 10th day.
- Once we receive and validate your return, your refund will be issued promptly. Normally the process takes one business day, but can take up to five business days.
- If you have not received your refund within five business days, please contact us immediately and we will resolve the issue as quickly as possible.
Teddy Bear Frenzy is in no way affiliated with Purrfection by MJC.